911 Office

9-1-1 Guidelines

What is 9-1-1
9-1-1 is an emergency telephone number that provides IMMEDIATE access to LAW ENFORCEMENT, FIRE AND EMERGENCY MEDICAL SERVICE.  9-1-1 is a free call from any payphone.

When to use 9-1-1
Call 9-1-1 to report a crime, fire, heart attack, or other serious medical condition or injury, or any situation requiring the IMMEDIATE response of a FIRE TRUCK, AMBULANCE or LAW ENFORCEMENT.

WHAT THE 9-1-1 DISPATCHER WILL NEED TO KNOW

1. The location of the emergency.

2. The phone number where the emergency is

3. The nature of the emergency

IT IS IMPORTANT TO STAY CALM.  SPEAK CLEARLY. STAY ON THE LINE UNTIL YOU ARE TOLD TO HANG UP.

History and Services

Pike County 911 provides 911 service for most of Pike County. 911 became available to citizens and visitors of Pike County December 13, 1995 with the enhanced feature of Automatic Number Identification. Since that time, the 911 center has gone through city-style readdressing for the following telephone exchanges, 491, 559, 296, 409, & 686. These telephone exchanges now enjoy full enhanced 911. Additional phone exchanges will be converted to fully enhanced 911 as those areas are completed.

The addressing project is a joint effort between Pike County 911, the municipalities it serves, the United States Postal Service and residents of the County. The 911 Center serves the citizens and visitors twenty four hours a day, seven days a week. It is continuously making technological changes throughout the 911 system to ensure quality service. The Pike County 911 Center dispatches for fifteen volunteer fire departments, ten volunteer ambulance corps, two volunteer quick response services and four municipal police departments in addition to receiving the 911 calls for the geographic areas served by the Pennsylvania State Police. The Center receives approximately 1500 911 calls per month in addition to at least three times that number on our non-emergency telephone lines.