INFORMATION YOU GIVE WHEN YOU CALL 9-1-1
- The location of the emergency
- Your phone number
- Your Name
- The Nature of the emergency
IT IS IMPORTANT TO STAY CALM, SPEAK CLEARLY AND STAY ON THE LINE UNTIL YOU ARE TOLD TO HANG UP.
How do I text to 911?
- Enter the numbers "911" in the "To" or "Recipient" field.
- The first text to 911 should be short, include the location of the emergency, and ask for police, fire, or ambulance.
- Push the "Send" button.
- Answer questions and follow instructions from the 911 call taker.
The Pike County 911 Center is responsible for the administration, operation, and long-range planning of the 911 Emergency system which provides police, fire, and EMS dispatch for the county.
This center coordinates activities between the 911 Center and the EMA Emergency Operations Center when activated during county emergencies. Dispatchers operate the communication system around the clock receiving and dispatching emergency calls for public safety agencies located in the county.
This center serves as an interface with the Pennsylvania State Police and provides an information link between Emergency 911 services and county criminal justice agencies and offices.
Pike County 911 provides 911 service for most of Pike County. 911 became available to citizens and visitors of Pike County December 13, 1995 with the enhanced feature of Automatic Number Identification. Since that time, the 911 center has gone through re-addressing to allow the county a full enhanced 911 system.
In 2001 the County 911 system added enhanced wireless 911 service providing voice and location information for wireless 911 callers. Pike County was one of only two counties providing this service in PA.
The 911 Center added the text to 911 feature in 2014 to allow texting to 911 from all four wireless providers. Please see the information on when and how to use the text to 911 feature for the best possible service.
When needing an emergency response from Fire Police or Ambulance please call 911 as that will give the most feature to the 911 dispatchers, this includes phone number, and locations services, along with additional information. Using a 10 digit number to contact an agency directly or a 10 digit number at the 911 Center does not offer those life-saving features.
- Text in simple words – no abbreviations or slang.
- Keep text messages short.
- If necessary, when silence is important, make sure your phone is on vibrate so that the return text-sound, or other phone alerts, are not.
For Texting Calls
Four major wireless carriers including AT&T, Sprint, T-Mobile and Verizon are all delivering text messages to 911. Customers can now send a text with up to 140 characters to 911 in an emergency.
The center is reminding residents that calling is still the best and fastest way to contact 911.
This new ability for our hearing and speech impaired, our vulnerable populations, those who have limited English proficiency, and our domestic violence victims is a welcome relief.
Stipulations of the service:
- A text or data plan is required to place a Text-to-911
- As with all text messages, messages to 911 may take longer to receive, may get out of order, or may not be received at all.
- If you do not receive a text response from 911, attempt a voice call to 911. Even if you cannot speak, the dispatcher may still be able to send help, provided the dispatcher can obtain a valid address.
- Photos and videos cannot be sent to 911.
- Text-to-911 cannot include more than one person; do not include other contacts on your emergency text.
- Voice Calls to 911 are still the best and fastest way to contact 911.
- Dispatchers are making a difference and saving lives every day. Now, they can have a way to help and serve more of our community, and at times when it is too dangerous for callers to speak on the phone.