Our Services

Our services

The Wayne & Pike County Area Agencies now offer Older Adult Day Services
 
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The Wayne & Pike County Area Agencies now offer
Older Adult Day Services
The services will be provided in a new addition behind the Hawley Senior Center, 337 Park Place, Suite B, Hawley.

Adult Day Services provide:

  • Structured activities;
  • Health-related services for older adults that are physically or cognitively challenged and who want to remain at home;
  • Social and mental stimulation, to care for their physical needs;
  • Give their caregiver, usually a family member, a much-needed break.

Transportation can be arranged through any County Transportation System from any area within Pike and Wayne Counties.

The Center is open Monday through Friday,  based on consumer needs.
 
For more information about Wayne County Adult Day Services,
call 570-253-4262  or nzafiris@waynecountypa.gov.
PA MEDI COUNSELING
Counseling for seniors seeking assistance regarding Medicare, available Medicare Supplemental Insurance, and Prescription Drug Plans.

There are Certified Counselors trained to assist beneficiaries to review their options.

By appointment only.
Contact us by phone at
570-775-5550 ext. 1313
Or email us on this form.
ELDER ABUSE
REPORT ELDER ABUSE
24 HOUR HOTLINE - ? 1-800-233-8911
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You can prevent Elder Abuse Document
Abuse reports can be made on behalf of an older adult whether the person lives in their home or in a care facility such as a nursing facility, personal care home, hospital, etc. The reporters may remain anonymous and have legal protection from retaliation, discrimination and civil or criminal prosecution.

COMMON SIGNS AND/OR SYMPTOMS OF ABUSE MAY INCLUDE:?
  • Isolation
  • Weight Loss 
  • Bruises or Broken Bones
  • Increased Confusion 
  • Unusual Withdrawals From Any Account 
  • Signing Over One’s Home to Another
HOMEBOUND MEAL DELIVERY
Nutritious meals are prepared to provide one-third of the daily dietary requirements.
Our meals are heart-healthy and packaged to ensure appealing nourishment and delivered to eligible* consumers in their home.

Use this form to ask about this program.
Meals on Wheels Volunteer's 

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Subject: Scam Alert

I wanted to let you all know that this morning one of our home-bound clients received a call claiming they were from “meals on wheels” and began requesting personal information.  The caller knew the individual’s name, her son’s name, and the name of the bank she dealt with.  The caller asked several personal questions about home ownership, bank balances, etc.  Needless to say, this was NOT a representative of the meals on wheels program here in Berks County. 
We’ve sent out notifications to our clients, and will also be releasing a press release about this scam.  I did want to share this with you as well as I know many of you share scam notifications within your networks.  Never hurts to spread the word quickly.
Thank you!

LuAnn Oatman
President & CEO – Berks Encore
President – Meals on Wheels State Association
40 N 9 St.
Reading, PA  19601
610.374.3195 x 222
610.698.7505 Mobile
LOatman@BerksEncore.org
INFORMATION & ASSISTANCE
The Area Agency on Aging office staff are here to assist you with information and resources to help you make your choices. 
Providing assistance with senior benefit programs, Social Security, Medicare, eligibility for low-income senior programs including home and community services, along with:

  • Home-delivered Meals
  • Prescription Drug Programs
  • Healthy Aging Programs
  • Case Management
  • Senior Activities
  • Support Groups
  • Volunteering

Your information is always confidential.
IN-HOME & COMMUNITY-BASED SERVICES
The Aging office has many programs available to assist seniors or their loved ones to meet these needs.  If you need assistance, contact us.

Assessments
Assessment services are provided to determine the level of care, needs and financial eligibility, of a consumer to enable the assessor to offer the most appropriate and adequate services available to ensure the consumer can remain in the community safely.

Care Managers
Once it is determined whether the consumer fits into an Options or Waiver program, the consumer will be assigned a Care Manager dedicated to that specific program to develop an appropriate care plan.
OMBUDSMAN SERVICES
Our agency offers assistance in resolving complaints regarding the quality of care provided to nursing home and personal care home residents in regard to their health, safety and welfare at the facility.
Make a Difference, Be an Ombudsman
The Pike County OMBUDSMAN Program is looking for volunteers who enjoy visiting with others, helping find answers and have one or two hours a week available to join the OMBUDSMAN TEAM.

These OMBUDSMEN are trained advocates for consumers of Long-Term Care Services, who help in the following ways:

  •   Consumer/Facility Visitation
  •   Consumer Education
  •   Mentor/Volunteer Team Leader

Are you looking for a way to really MAKE A DIFFERENCE?  Do you enjoy working with Senior Citizens? Do you have some time you want to fill with a worthwhile activity such as helping ensure the rights of long-term care consumers?

Contact us for more information about the Ombudsman Program.
PROTECTIVE SERVICES
This service assists individuals who are at RISK because of abuse of any kind.   Emotional, mental or physical neglect, even financial exploitation.

This program requires the agency to address and/or investigate all cases of abuse.

Reporting of abuse is mandatory for employees and administrators in care settings and is voluntary and anonymous for the general public, and the law protects all reporters from retaliation and civil or criminal liability.

The Area Agencies on Aging receive reports 24 hours a day, 7 days a week, and are responsible for investigating within 72 hours. 

Any person who believes that an older adult is being abused, neglected, exploited, or abandoned may file a CONFIDENTIAL report at any time with the Pike County Area Agency on Aging or by calling the 24-hour abuse hotline at 1-800-233-8911.

If someone is at imminent risk, please contact your local law enforcement immediately.
PERSONAL CARE SERVICES
Services include assistance with daily activities that help maintain older persons in their own homes by arranging for an agency that provides aides to assist with bathing, personal care, dressing, grooming, and respite care.

Adult Day Care

A supervised program which includes activities, socialization and nutrition services provided by a state licensed, non-residential facility for older adults.  

Enhanced ADC can also be offered in non-traditional settings.
Contact us for more information.
SENIOR CENTER SERVICES
The Senior Center provides an opportunity for individuals to socialize and participate in group activities and health promotion such as:

  • Nutritious, heart-healthy meals
  • Recreation and crafts
  • Education programs and speakers
  • Recreational outdoor activities
  • Picnics
  • Social events

For a list of our Senior Centers and the hours of operation, please visit the Senior Centers list page.
Tax preparation services
TAX PREP HAS NOT STARTED AS OF YET.
WE ARE STILL WAITING FOR APPROVAL TO OPEN AND PREPARE TAXES. TBD
FEBRUARY TO APRIL 15th -- ONLY
IRS-trained Tax Preparer will assist those with low to moderate-income, with special attention to those ages 60 or older.  See Newsletter for more information.
Tax preparation is BY APPOINTMENT ONLY.
Business preparation is by CEZ form ONLY.

Please note what to bring when you come:

  • A copy of last year's income tax returns.  It is IMPERATIVE.
  • W-2 forms for each employer
  • SSA-1099 form, if paid Social Security
  • All 1099 forms (1099-INT, 1099-DIV, 1099-B, etc)
  • 1099-MISC showing all miscellaneous income
  • 1099-R form if you receive a pension or an annuity
  • All forms indicating federal income tax paid
  • Bank documentation relevant to mortgage debt forgiveness
  • Dependent care provider information (name, employer ID/Social Security numbers)
  • All receipts or canceled checks if itemizing deductions
  • Social Security cards or other documentation for yourself & all dependents
  • All paid property tax bills

Tax Documents to bring regarding your health insurance:

  • Health insurance coverage for you, your spouse & dependents
  • If you do not have a full coverage, bring information on monthly coverage
  • If you purchased health insurance through the Healthcare Marketplace, you must bring Form 1095
  • Bring any healthcare exemptions received from the IRS or the Healthcare Marketplace

Tax preparation is BY APPOINTMENT ONLY.
Upon completion of tax preparation, you will receive a copy of your taxes.
DO NOT LOSE THEM. They do not keep any records.

During bad weather, if the schools are closed, tax appointments are automatically canceled, call to reschedule.  If there is a two-hour delay, tax preparation appointments begin at noon. All a.m. schedules are automatically canceled.
OTHER SERVICES
The Pike County Area Agency on Aging provides many other services throughout the year, such as, but not limited to:

  • Blood Pressure Check
  • Eyeglass Clinics
  • Farmer's Market Nutrition Vouchers
  • Farmer's Market Produce Truck
  • Flu Shots
  • Options Counseling
  • Tax Season AARP Tax Preparation (February to April ONLY)