Public Safety Department

 

Director Bernard Swartwood
  911@pikepa.org
   
Dispatcher Supervisor Lee Ann Campbell
  lcampbell@pikepa.org

 

Public Safety Department logo

About the Department

The Pike County Public Safety Department encompasses the 911 Center, Office of Emergency Management, and Training Center.

 

  • 911
  • Emergency Management
  • Training Center

 

About the Center

 

The Pike County 911 Center is responsible for the administration, operation, and long-range planning of the 911 Emergency system which provides police, fire, and EMS dispatch for the county.

This center coordinates activities between the 911 Center and the EMA Emergency Operations Center when activated during county emergencies. Dispatchers operate the communication system around the clock receiving and dispatching emergency calls for public safety agencies located in the county.

This center serves as an interface with the Pennsylvania State Police and provides an information link between Emergency 911 services and county criminal justice agencies and offices.

Pike County 911 provides 911 service for most of Pike County. 911 became available to citizens and visitors of Pike County December 13, 1995 with the enhanced feature of Automatic Number Identification. Since that time, the 911 center has gone through re-addressing to allow the county a full enhanced 911 system.

In 2001 the County 911 system added enhanced wireless 911 service providing voice and location information for wireless 911 callers. Pike County was one of only two counties providing this service in PA. 

The 911 Center added the text to 911 feature in 2014 to allow texting to 911 from all four wireless providers. Please see the information on when and how to use the text to 911 feature for the best possible service.

When needing emergency response from Fire Police or Ambulance please call 911 as that will give the most feature to the 911 dispatchers, this includes phone number, and locations services, along with additional information. Using a 10 digit number to contact an agency directly or a 10 digit number at the 911 Center does not offer those life saving features.

 

Text 911

For Texting Calls

 

Four major wireless carriers including AT&T, Sprint, T-Mobile and Verizon are all delivering text messages to 911. Customers can now send a text with up to 140 characters to 911 in an emergency. 

The center is reminding residents that calling is still the best and fastest way to contact 911. 

This new ability for our hearing and speech impaired, our vulnerable populations, those who have limited English proficiency, and our domestic violence victims is a welcome relief.

Stipulations of the service:

    1. * A text or data plan is required to place a Text-to-911
  1. * As with all text messages, messages to 911 may take longer to receive, may get out of order, or may not be received at all.
  2. * If you do not receive a text response from 911, attempt a voice call to 911. Even if you cannot speak, the dispatcher may still be able to send help, provided the dispatcher can obtain a valid address.
  3. * Photos and videos cannot be sent to 911.
  4. * Text-to-911 cannot include more than one person; do not include other contacts on your emergency text.
  5. * Voice Calls to 911 are still the best and fastest way to contact 911.
  6. * Dispatchers are making a difference and saving lives every day. Now, they can have a way to help and serve more of our community, and at times when it is too dangerous for callers to speak on the phone.

 

 

Tim Knapp
Emergency Management Director
tknapp@pikepa.org

 

Office Info

Hours: M-F 8:30 a.m. - 4:30 p.m.
Phone: 570-296-1911
Internal Extension: 1940
Address: 135 Pike County Blvd., Lords Valley, PA 18428

 

About the Office

The Pike County Office of Emergency Management is dedicated to the development, establishment and maintenance of programs and procedures which will provide for the protection of lives and property of Pike County residents from the effects of natural or man-made disasters which the county is subject to, including floods, major fires, storms, radiological or hazardous material incidents, aircraft accidents, mass casualty incidents and any related function that supports other Pike County First Responders. The Office of Emergency Management is responsible for planning, training, assignment and coordination of all available resources in an integrated program of mitigation, preparedness, response and recovery for emergencies of any kind. The Office is also responsible for organizing all locally available manpower, supplies, equipment and services necessary for disaster emergency readiness, response and recovery.

 

 

Jordan Wisniewski
Director of Operations
jwisniewski@pikepa.org

 

Office Info

Hours: M-F 8:30 a.m. - 4:30 p.m.
Phone: 570-296-1960
Internal Extension: 1931
Address: 135 Pike County Blvd., Lords Valley, PA 18428

 

About the Office

The Pike County Training Center provides hands on, complete, realistic, and safe training programs. The facility allows for the men and women of Pike County to train in an efficient manner to better protect and serve our great area. A variety of high quality classes and programs are offered. The facility has a 4 story Class A Burn Building with basement, a Confined Space Unit, a Flashover Simulator Unit, Class B Props, and room for more. Agencies from all over the county have and continue to use the facility on a daily basis with 4 classrooms.

Pike County Training Center

Courses

For a complete list of courses, please click the calendar icon below. Once you are at the calendar please choose "Training" from the Category drop down.



Course Registration Form

 

 

For More Information About
Pike County's Volunteer Responders
Visit this External Website

Pike Emergency Responders website photo

 

Office Info

Hours M-F 8:30 - 4:30
Phone 570-296-1911
Internal Extension 1911
Address 135 Pike County Blvd.
Lords Valley, PA 18428

9-1-1 Guidelines

9-1-1 is used to report a crime, fire, heart attack or other serious medical condition or injury, or any situation requiring the IMMEDIATE response of FIRE TRUCK, AMBULANCE or LAW ENFORCEMENT.

INFORMATION YOU GIVE WHEN YOU CALL 9-1-1

1- The location of the emergency
2- Your phone number
3- Your Name
4- The Nature of the emergency

IT IS IMPORTANT TO STAY CALM, SPEAK CLEARLY AND STAY ON THE LINE UNTIL YOUR ARE TOLD TO HANG UP.

How do I text to 911? 

* Enter the numbers "911" in the "To" or "Recipient" field.

* The first text to 911 should be short, include the location of the emergency, and ask for police, fire or ambulance.

* Push the "Send" button.

* Answer questions and follow instructions from the 911 call taker.
* Text in simple words – no abbreviations or slang.
* Keep text messages short.

* If necessary, when silence is important, make sure your phone is on vibrate so that the return text sound, or other phone alerts, are not.